Frequently Asked Questions

Citizens House of Blues Boston is wheelchair accessible.

Please note it is unlawful for anyone, other than those with a disability or that guest's companion, to use tickets for disabled seating locations (unless such areas have been released for general seating).

It is encouraged that guests who require accessible accommodations arrive 30 minutes prior to doors opening.

Please call 1-888-693-2583 or email information@crossroadspresents.com for tickets or more information.

All ages are welcome - unless otherwise stated on the ticket.

Everyone needs a ticket for entry.

Bags up to 12" x 6" x 12" are allowed in the venue.

All bags will be searched prior to entry.

Bags that are not clear will be subject to additional search. 

The box office opens day of show ONLY starting one hour prior to doors. Types of payment accepted are cash, MasterCard, Visa, Discover and American Express. Credit card purchase requires valid matching photo ID. House of Blues tickets are available to purchase from our shows page, livenation.com or ticketmaster.com. 

The box office phone number is 1-888-693-2583.

Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue or artist approval.

Our venue will continue to ensure we are meeting or exceeding the latest guidelines from local government and public health officials as regulations continue to evolve. Please be sure to check the specific event page for the latest entry requirement details ahead of arriving to the venue for your show. Ticket purchasers will also receive direct emails with important information leading up to the show. 

Citizens House of Blues Boston is located at 15 Lansdowne Street, Boston, Massachusetts 02215.

Please email the phone ambassadors at information@crossroadspresents.com and we will get back to you as soon as possible.

We recommend booking convenient and affordable parking in advance through SpotHero, the nation's leading parking reservations app. To reserve your parking spot, visit here.

If a purchase you made during your visit, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at HOUSEOFBLUESBOSTON@LIVENATION.COM or 888.693.2583. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information

Citizens House of Blues Boston has a strict No Re-Entry policy. Once doors open for the concert and you enter the building, you must stay inside until you leave for the evening.

We encourage you to review our safety and security information below prior to arriving at the venue.

Please arrive early to the venue to allow enough time for you and your guests to move through the queue and enter the venue.

Prior to entering the venue, guests will be searched (wand or walk through metal detection and/or pat-downs) to ensure that none of the restricted items enters the building.

We suggest you leave valuable and unnecessary items at home.

You may be asked to empty your pockets of all items so that they can be examined.

All alcohol and narcotic laws will be strictly enforced.

The following bag policy is in place:

• Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

We reserve the right to refuse entry to anyone. If you see something that concerns you, please say something to our management or Security so we can ensure the best experience possible.

Restricted Items:

Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below.

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
• Replicas of weapons also are NOT permitted
• No drugs or drug paraphernalia, illegal substances of any kind
• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
• No outside food & beverage allowed
• No jewelry or clothing that could inflict harm
• No bags will be allowed if outside of the bag policy
• No stuffed animals or toys of any kind
• This list of prohibited items is subject to change at the discretion of venue management

Zero Tolerance For Drug Use or Possession

The use or possession of any illegal drugs will not be tolerated anywhere inside or outside the venue. Security personnel and narcotics officers will be working and enforcing all drug related laws. Do not bring any illegal substances to the event as violators will be prosecuted to the fullest extent of the law. If you are found impaired at the door, security will not allow you to enter the venue. Event staff reserves the right to refuse entry to anyone. Please come with a smile and be prepared to enjoy a fun filled night of music and dancing.

Safety and Medical

Live Nation is dedicated to providing a safe environment. Public and private security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at HOUSEOFBLUESBOSTON@LIVENATION.COM or 888.693.2583

For most events, the 1st and 2nd floor are General Admission / Standing Room Only.

Reserved seating is on the 3rd floor. 2nd floor mezzanine may have a limited view.

Will Call is available 1 hour prior to door time. Customer must present their valid photo ID and actual credit card used for purchase. Name on ID must match credit card used.

When will I receive my VIP or Meet & Greet package details?

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

I haven't received my VIP details and my event is within 24 hours.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.